Frequently Asked Questions about Institutional Subscriptions

  • If I don't know my subscriber number, where can I find it?
    You can find your subscriber number on the Instructions to Access The Journal of Neuroscience Online letter mailed to you or provided to your subscription agent. If you cannot find your subscriber number, contact SfN at subscriptions{at}sfn.org or call (202) 962-4000.

  • My institution has a subscription to The Journal of Neuroscience online, but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?
    When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

      1. Your institutional subscription has not yet been activated.

      2. The person who activated the online subscription did not enter in all needed IP addresses for your institution.

      3. The person who activated the online subscription does not realize that some subnets of your institution are routed through a proxy server.

      If you are having this problem talk to your librarian to let them know you are having trouble or send us feedback so we can begin to diagnose the problem.

    • What do institutional online subscribers have access to?
      Tables of Contents, abstracts, full text searching, full text display, PDFs, links to Medline and GenBank, future tables of contents, and document delivery. Access is limited to computers within a particular set of internet IP addresses.

    • Who from my institution can access The Journal of Neuroscience online?
      Any user connecting from an authorized computer on your institutional network is allowed access to J. Neurosci online.

    • How can an institutional online subscription be used?
      For the most part, an institutional online subscription authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site. For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

    • How do institutional online subscriptions work?
      When someone attempts to use The Journal of Neuroscience online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access J. Neurosci online simultaneously.

    • What if I want to access The Journal of Neuroscience online from a computer outside the institutional network?
      If readers want to access The Journal of Neuroscience online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription.


    • How can I tell if my institution has subscribed to The Journal of Neuroscience online?
      If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution. If your institution has not subscribed, or if you wish to take advantage of the additional services available to member subscribers, you can choose to access J. Neurosci online with a member subscription.

    • Can my institution subscribe only to the electronic version?
      Yes, the electronic version can be a separate stand alone subscription.

    • Can my institution purchase a print subscription? If so, how long will the print version be available?
      Yes, print subscriptions are available to all institutions with a current online subscription. The print version will be definitely available for a few years. 

    • If our online subscription to The Journal of Neuroscience expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?
      Yes, when you buy an online subscription to J. Neurosci, you have access to all years of the database.

    • How can I access The Journal of Neuroscience online if I am not a SfN member and I don't have access through an institutional subscription?
      You may wish to apply for SfN membership. Without a subscription, you have access to tables of contents, abstracts, and full text searching at no cost and without having to register.


    • What is The Journal of Neuroscience's missing issue claim policy?
      1. Claims will be honored if received within three (3) months of the publication date.
      2. A maximum of three (3) single-issue claims will be honored per volume per subscriber.
      3. If a subscriber has reached the maximum of three (3) single-issue claims for a volume, they can purchase replacement issue(s) for $60 per copy.



    Still have questions?

    For further information, please contact the Society for Neuroscience.
    Office hours are 9:00am-5:00pm EST Monday-Friday.

    Society for Neuroscience
    1121 14th Street, NW, Suite 1010
    Washington, DC 20005
    Phone: (202) 962-4000
    Email: subscriptions{at}sfn.org
    Advertisement